Challenge:
During a family visit, I stepped in to help at The Railway Tavern when the chef was unexpectedly unavailable. The pub was extremely quiet, serving just 2–3 meals a day.

Approach:
After speaking with staff and regulars, I quickly identified issues with the food offering and overall atmosphere. With the owner’s permission, I introduced a specials board to test new dishes and draw attention.

Results:
Within one week, we saw a jump to 20–30 meals a day. By week three, we were averaging 25 covers per lunch and dinner service. Bookings and events followed. The business had momentum again.

Outcome:
Despite promising to hire a new chef, the owner chose not to — instead relying on the income I was generating without offering a wage. I eventually left, and the pub later closed.

Key Takeaway:
When someone brings value to your business — support them, appreciate them, and most importantly, learn from them. Because if they walk away, their knowledge often goes with them.